Crisis Commander

Overview

Simplicity is a guiding principle in the Crisis Commander concept. Simplicity is what emergency response teams need to use the system effectively in a demanding situation. The state of the art design makes it possible to add your own documents such as drawings, charts, maintenance agreements, evacuation plans and videos. Existing contingency plans can be easily loaded into Crisis Commander.System Features

The main guiding principle for Crisis Commander´s design is ease of use for end users. However, all system features are based upon a standard methodology for business continuity management. They provide a framework and communications infrastructure to enable notification, mobilization, contingency plan execution and effective teamwork. Team members have access to the most critical crisis management functions.

Among the features are:

• Built-in setup assistance for CMT and BC managers.
• Ability to manage and activate BC plans.
• Advanced emergency notification system.
• Unlimited storage for contact lists.
• Integrated capability for rapid crisis communication.
• Automatic activity log.
• Log analyzing and filtering.
• Built-in emergency web page.
• Meeting tool with pre-set and dynamic agendas.
• Bulletin board for the CMT.
• System interface enables access via PCs and smart phones.
• Mission Control Center for handling of crises across organizations.
• Built-in distribution system for sharing of plans within a group.
• Excellent administrative functions to simplify BCM maintenance.
• Automatic update scheduling feature for plans, contact lists, etc.

Features

Among the features are:

Built-in setup assistance for CMT and BC managers
The setup assistance helps admin users to appoint the CMT, setup Emergency Operations Centers, establish alarm routines, create mobilization plans, adapt the CMT´s meeting agendas, schedule BC plans and other documents for updates, edit press release templates and other essential tasks.

Activate and manage BC plans
All mobilization and contingency plans are fully flexible. Plans may be activated, then changed and edited in real-time as the crisis progresses. The plans lead the Crisis Management Team step by step through all response and recovery tasks. All logged on users can see which activities have been completed, when they were completed, by whom and what remains to be done.

Advanced emergency notification system
Crisis Commander Alert is an add-on module intended for the emergency notification of all CMT personnel, other Emergency Response and Recovery teams, employees, vendors and any other contact list. CC Alert distributes voice messages to any land line or mobile phone in the world. SMS messages, E-mail and fax messages are supplementary alert modes. SMS and E-mail are the Basic notification modes included in all Crisis Commander systems.

Unlimited storage for contact lists
You may create or import contact lists for external resources such as government agencies, city councils, airports, fire departments, embassies, coast guard, banks, airlines etc. Media contact lists allow you to pre-define key media contacts, and enable rapid communications with the Media during a crisis. Crisis Commander also enables you to monitor media coverage of the incident. Since Crisis Commander is Web-based, the communications features work even when the client’s IT environment in not operational.

Automatic activity log
Every action completed in Crisis Commander is automatically logged with a time and date stamp in the central Log. The Log provides a detailed record of what actions where taken, when and by whom. The Crisis Management Team´s time is then available to carry out more critical tasks.

Data analysis and filtering feature
The automated log enables the team to analyze and filter all incoming data. This process insures that critical items are addressed by the Crisis Management Team´s decision makers.

Built-in emergency web page with update feature
Each Crisis Commander system comes with a built-in crisis home page outside the client´s IT-environment, enabling the CMT to inform and update staff and the public. These crisis home pages are typically used as a communications tool during an incident and require minimal computer literacy to update.

Meeting tool with pre-set or dynamic agendas
The system meeting tool enables teams to create pre-set, flexible agendas for CMT meetings to improve meeting effectiveness. All meeting agendas are fully flexible; they may be activated, changed and edited in real-time. All minutes taken and decisions made during the meeting are logged with a time and date stamp.

Bulletin board for the CMT
The Crisis Commander Forum is typically used as a CMT bulletin board. The Forum is also used to coordinate activities during large incidents and training exercises.

System interface for access via PCs and smartphones
Crisis Commander is accessible by PC via the world wide web and by mobile devices such as Blackberry, Treo, Pocket PC and other web-enabled mobile devices. All devices must have a web browser with SSL encryption to encrypt the communication between the device and the Crisis Commander system.
> Read more about Crisis Commander Mobile

Mission Control Center for handling of crises across large organizations
The Mission Control Center, MCC, along with a multi-system Crisis Commander configuration, allows large organizations to manage and coordinate crisis response to multiple crises simultaneously. The MCC provides a “Dashboard” to give upper level management an overview of all incidents at once, and allows admin users to check status or login to any system in the configuration.

Built-in system for distributing plans within a group
The Mission Control Center module enables BC plans, documents, contact lists and meeting agendas to be shared and sent between all systems within a group.

Administrative functions which simplify Program maintenance
CMT members with admin rights to the system have access to a number of important administrative functions which facilitate and simplify the maintenance of the user organization’s crisis preparedness.

Superb automatic update reminder feature

ENS

Notify thousands using the Voice notification feature

The emergency notification module Crisis Commander Alert is an advanced feature intended for the immediate notification and mobilization of CMT personnel and other teams. It can be used for notifying any contact list, such as those for customers, suppliers, etc. CC Alert delivers voice messages to any land line or mobile phone in the world. SMS messages, E-mail and fax messages are complementary alert options.

Crisis Commander Alert is based upon a text-to-speech system which converts a written notification message into speech. The voice quality is state-of-the-art.

• Appr. 20-30 000 alert calls may be made per hour.
• The CC Alert module provides status reports with immediate overview of available crisis management resources.
• An interactive voice response capability gives the notifier a real time confirmation of message receipts from the recipients.

Available in 13 languages
The state-of-the-art text-to-speech notification feature Crisis Commander Alert comes in these languages:

• US English
• UK English
• German
• French
• Spanish
• Italian
• Portuguese
• Dutch
• Belgian Dutch
• Polish
• Swedish
• Norwegian
• Danish

Mobile

Truly mobile system accessibility via cell phones and PDAs

In normal circumstances you access Crisis Commander over PCs via the Internet. To improve the accessibility there is a supplementary interface for mobile devices such as mobile phones and PDA´s. All you need is a mobile device with a web browser using SSL encryption which encrypts the communication between the device and the Crisis Commander system.

Most smart phones have been tested successfully including Treo’s, Blackberry’s, Qtek’s, Nokia and Sony Ericsson mobile phones.

Crisis Commander automatically senses when you login in using “small screen” unit, and displays a specially adapted menu for mobile devices.

System Content

Comes loaded with a range of templates for BC plans and support documents

All Crisis Commander systems come loaded with business continuity template plans and over 100 associated support documents and other template documents ready to be adapted to the user organization´s needs. All of the contingency plans and documents were developed by business continuity professionals.

Hosted in secure hosting centers in the USA and Europe

When you host Crisis Commander with Crisis Commander International, your system is hosted in state-of-the-art, highly secure data centers equipped with all the features expected in a contemporary first class hosting center, such as UPS, generators, precision cooling and fire protection.

• All communications with hosting centers are encrypted.
• Full backups are made every night and stored offsite.
• System servers are monitored by the latest anti virus software.
• Separate disaster recovery systems, on standby servers, are available.

Hosting and Security

When you host Crisis Commander with Crisis Commander International, your system is hosted in state-of-the-art, highly secure data centers equipped with all the features expected in a contemporary first class hosting center, such as UPS, generators, precision cooling and fire protection.

• All communications with hosting centers are encrypted.
• Full backups are made every night and stored offsite.
• System servers are monitored by the latest anti virus software.
• Separate disaster recovery systems, on standby servers, are available.

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Downloads

• Crisis Commander - Product Brochure